Shipping Policy

Last Updated: August 2026

At Fayzo, we want your order to reach you quickly, safely, and with as little hassle as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive an order or delivery update using the contact details provided during checkout.

Delivery Within the UAE

We currently deliver across the United Arab Emirates.

Most orders are delivered within approximately 2–5 business days after dispatch. Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances outside our control.

We always aim to get your order to you as quickly as possible.

Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

From time to time, Fayzo may offer free shipping promotions or other delivery offers. These may be subject to specific terms, minimum order values, or promotional periods.

Delivery Information

Please make sure your:

  • Full name
  • Mobile number
  • Delivery address
  • Apartment/villa number
  • Building or community name

are entered correctly when placing your order.

Customers are responsible for providing accurate delivery information. Incorrect or incomplete details may result in delays or unsuccessful delivery attempts.

Delivery Attempts

Our delivery partner may contact you by phone or message before or during delivery.

If a delivery cannot be completed because the customer is unavailable, unreachable, or has provided incorrect delivery information, an additional delivery attempt or delivery charge may apply.

Delayed Orders

While we work with our delivery partners to ensure timely delivery, occasional delays can happen.

If your order is taking longer than expected, please contact us through the details provided on our Contact Us page and include your order number so we can assist you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after receiving your delivery.

Include your:

  • Order number
  • Description of the issue
  • Clear photos or videos of the item and packaging

We will review the issue and assist you in accordance with our return and refund policy.

Order Changes & Address Changes

If you need to change your delivery address or order information, contact us as soon as possible.

Once an order has been processed or handed over to the courier, we may not be able to modify or redirect the shipment.

Lost Packages

If your order is marked as delivered but you have not received it, please check with household members, building reception, security, or anyone who may have accepted the delivery on your behalf.

If you are still unable to locate your order, contact Fayzo and we will assist you in investigating the delivery with the courier.

Contact Us

For questions regarding shipping or the status of your order, please contact us through the Contact Us page on our website.

Fayzo
Website: myfayzo.com

Thank you for shopping with Fayzo.