Refund Policy

Last Updated: August 2026

At Fayzo, we want you to feel confident when shopping with us. If something isn’t right with your order, we’ll do our best to make it right.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include all original packaging, accessories, manuals, and components
  • Not show signs of damage, misuse, or excessive handling
  • Be accompanied by your order number or proof of purchase

Items returned without their original packaging or in used or damaged condition may not be eligible for a refund.

How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

  • Your full name
  • Order number
  • Reason for the return
  • Photos or videos of the product, where applicable

Please do not send an item back before receiving return instructions from our team.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide clear photos or videos showing the issue.

Once the issue has been verified, we may offer, depending on the circumstances:

  • A replacement
  • A refund
  • Another appropriate resolution

If the issue was caused by Fayzo or our delivery process, you will not be charged for the approved return.

Change of Mind Returns

If you simply change your mind, you may still request a return within the applicable return period, provided the item meets our return eligibility requirements.

For change-of-mind returns, any original delivery fees and return shipping charges may be deducted from the refund unless otherwise stated.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened or used.

This may include:

  • Personal care or hygiene-related products
  • Items that have been opened where hygiene or safety is a concern
  • Items damaged through misuse or improper handling
  • Products missing original packaging, accessories, or components
  • Clearance or final-sale items where clearly stated before purchase

Any applicable restrictions will be communicated on the relevant product page where possible.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been accepted.

If approved, the refund will be issued to your original payment method.

Please note that it may take additional time for your bank, card provider, or payment provider to process and display the refund after it has been issued.

Cash on Delivery Orders

Where Cash on Delivery is available, approved refunds may require customers to provide suitable bank or payment details so that the refund can be processed.

Refunds will not normally be issued in cash through the delivery driver.

Shipping Fees

Original delivery charges are generally non-refundable for change-of-mind returns.

If you received a damaged, defective, or incorrect item, eligible delivery or return shipping costs may be covered by Fayzo after the issue has been verified.

Exchanges

Where stock is available, we may offer an exchange instead of a refund.

If the replacement item is unavailable, we may issue a refund or provide another suitable resolution.

Order Cancellations

If you wish to cancel your order, contact us as soon as possible.

If your order has not yet been processed or dispatched, we may be able to cancel it.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled as a return after delivery.

Refused or Unclaimed Deliveries

If an order is refused, repeatedly missed, or cannot be delivered because the customer is unreachable or has provided incorrect delivery information, any applicable delivery or return-to-sender costs may be deducted from an eligible refund.

Refund Processing Time

Once a refund has been approved and issued by Fayzo, the time required for the funds to appear in your account will depend on your payment method and financial institution.

Contact Us

If you have any questions regarding a return, refund, damaged item, or order issue, please contact us through the Contact Us page on our website.

Fayzo
Website: myfayzo.com

We’re here to make sure your experience with Fayzo is straightforward from order to delivery.