Privacy Policy

Fayzo Privacy Policy

Last Updated: 19 August 2026

At Fayzo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with Fayzo.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Fayzo, we may collect information including:

Your name
Email address
Phone number
Billing and shipping address
Order and transaction information
Products viewed, added to cart, or purchased
Communications you send to us
Device, browser, IP address, and website usage information
Marketing and advertising interaction data

Payment information may be processed securely by our payment service providers. Fayzo does not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your information to:

Process, fulfil, and deliver your orders
Provide order confirmations and delivery updates
Process returns, refunds, or exchanges
Respond to customer service enquiries
Maintain and improve our website and shopping experience
Detect or prevent fraudulent or unauthorized transactions
Understand how customers interact with Fayzo
Measure the performance of our advertising and marketing
Send promotional communications where permitted or where you have provided the necessary consent
Comply with applicable legal and regulatory obligations

3. Cookies & Tracking Technologies

Fayzo may use cookies and similar technologies to operate the website, remember your preferences, understand website usage, improve performance, and measure advertising effectiveness.

These technologies may also help us show more relevant advertising on platforms such as Google, Facebook, Instagram, and other advertising networks.

Depending on your browser and applicable laws, you may be able to control or disable certain cookies through your browser or available cookie settings.

4. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

Payment processors
Shipping and delivery partners
Website and e-commerce service providers
Customer support providers
Analytics providers
Advertising and marketing platforms
Fraud prevention and security providers
Professional advisers and authorities where legally required

These parties may process information according to their own privacy policies and applicable data-protection requirements.

5. Shopify

Our online store may be hosted through Shopify, which provides the e-commerce technology that enables us to offer our products and services online.

Information you provide through the store may therefore be processed through Shopify and relevant service providers used to operate the website.

6. Advertising & Analytics

We may use advertising and analytics technologies, including services provided by platforms such as Meta and Google, to understand website activity, measure conversions, improve campaigns, and deliver relevant advertising.

Depending on the technology being used, information such as device identifiers, browsing activity, interactions with our website, and purchase-related events may be shared with these providers.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

9. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the ability to request:

Access to certain personal information we hold about you
Correction of inaccurate information
Deletion of certain information
Withdrawal of consent where processing relies on consent
Information about how your personal information is being processed

Some rights may be subject to legal exceptions or requirements.

To make a privacy-related request, contact us using the details provided below.

10. Marketing Communications

If you receive promotional emails or other marketing communications from Fayzo, you can unsubscribe using the unsubscribe option included in the communication where available.

You may still receive essential transactional communications relating to orders, payments, deliveries, returns, or customer-service requests.

11. Children's Privacy

Fayzo is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Fayzo is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technologies, service providers, or applicable requirements.

The latest version will be published on this page with an updated revision date.

14. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Fayzo
United Arab Emirates
Website: myfayzo.com